Processing Time
- Digital items are immediate after payment confirmation typically within an hour of the order being placed.
- All in‑stock items (prints, stickers, small merch) ship within 3–5 business days after the order is placed.
- Original artwork and limited‑edition pieces may require 5–7 business days for secure packaging.
- Custom commissions ship only after final approval and typically require 6–8 weeks of creation time unless otherwise stated.
Packaging
- Artwork is packaged with professional‑grade materials to prevent bending, moisture, or impact damage.
- Prints 11×17 and smaller ship flat in rigid mailers.
- Larger prints and posters ship rolled in heavy‑duty tubes.
- Original paintings are wrapped, padded, and boxed securely.
Shipping Methods & Delivery
- Domestic orders are shipped via USPS, UPS, or FedEx depending on size and destination.
- Tracking information is provided automatically once the order ships.
- Delivery times vary by carrier but typically range from 3–7 business days within the U.S.
Shipping Costs
- Shipping rates are calculated at checkout based on weight, size, and destination.
- Free shipping promotions may apply to select items or order totals when offered.
Lost, Damaged, or Delayed Packages
- If your order arrives damaged, contact us within 7 days with photos of the packaging and item.
- Lost packages will be investigated with the carrier. Replacement or refund options depend on the item type (prints vs. originals).
- We are not responsible for delays caused by carriers, weather, or customs.
Address Accuracy
- Please double‑check your shipping address at checkout.
- Orders shipped to incorrectly provided addresses cannot be refunded until the package is returned.
Order Changes & Cancellations
- Custom commissions cannot be canceled once work has begun.
- Changes or cancellations can be requested within 24 hours of purchase for in‑stock items.
